Shipping policy

At IcySkyFall LLC, we strive to deliver your purchases quickly and efficiently. Here's what you need to know about our shipping process:

1. Processing Time:

We process orders within 24-48 hours of receiving payment.

2. Shipping Carriers:

We partner with reputable carriers, including USPS, UPS, FedEx to ensure reliable delivery.

3. Delivery Estimates:

Most orders arrive within 7-14 business days after processing. However, delivery times may vary due to factors like shipping location, carrier delays, or inclement weather.

4. Tracking Information:

Once your order ships, you'll receive an email with tracking details. Use this to monitor your package's progress.

5. Shipping Rates:

Our shipping rates are calculated based on package weight, dimensions, destination’s.

6. International Shipping:

We ship worldwide. International delivery times vary, typically taking 10-21 business days. Please note that customs fees, duties, or taxes may apply.

7. Delivery Issues:

If your package is lost, damaged, or delayed, please contact us within 30 days so we can assist with a resolution.

8. Refused or Undeliverable Packages:

If a package is refused or undeliverable due to customer error, the customer is responsible for return shipping costs and any associated fees.

9. Changes to Shipping Address:

Please contact us before your order ships to request address changes. We cannot guarantee changes once an order has been processed.

By shopping with us, you agree to these shipping terms. If you have questions or concerns, please don't hesitate to reach out.